Terms & Conditions

Booking & Payment

Bookings can be made online, via phone or email. Bookings are confirmed once acknowledged by Whistler Executive Transportation (WET) and email confirmation has been sent.
WET reserves the right to make changes to travel itineraries or cancel any trip, at any time prior to departure if something beyond the control of WET deems it necessary; including natural disasters, weather or other external events.

WET attempts to keep content of this site accurate, however does not warrant that information is always complete, current, or error-free. All published rates are subject to change without notice. Rates are confirmed once reservation has been acknowledged. All prices are billed in local currency CAD dollars.

Payment is required at the time of booking to guarantee your reservation. We accept the following credit cards: Visa, Mastercard, American Express.

A 15% Gratuity is included in your booking. If you feel your Driver has gone beyond in service quality please feel free to tip on top of the industry standard.

Cancellation and No Show

At Whistler Executive Transportation (WET) we are aware that travel plans change and it is not always in your own power. As a small family-owned business we pride ourselves to be customer oriented and do our best to be flexible with changes. We do not charge any cancellation or service fee for any changes or cancellations made greater than 48 hours in advance of the scheduled transfer or tour.

Cancellations made within 48 hours of the transfer or tour are subject to a 100% charge. We try our best to reschedule your transfer/tour at no or little extra charge, or offer you a (partial) refund, if we are able to replace your booking on such short notice, but note that there is no guarantee that we are able to accommodate your requests.

No refund will be provided for a “no show” such as a missed transfer.

Delay and Damage Charges

We are committed to ensure all transfers arrive upon the agreed time. Whistler Executive Transportation (WET) is not responsible for any delays caused beyond its control, such as airline schedule changes, lost luggage, immigration, weather, road closures, or traffic conditions (the list is not exhaustive).

We try our best to accommodate schedule changes, and adjust departure times or wait/reschedule for delayed/canceled flights, but cannot always guarantee availability.

We recommend purchasing a travel insurance that includes trip delay and missed connection coverage.

Delays/Waiting will be charged at the hourly rate for that vehicle if applicable.

Damage/Spills/Stains will be charged repair or cleaning costs.

Transportation of Passengers and Goods

Smoking, alcohol consumption and drug use is prohibited in any of our vehicles. Whistler Executive Transportation (WET) reserves the right (and delegates to its drivers the right) to refuse to carry any person who is thought to be under the influence of alcohol or illegal drugs and/or whose behavior is considered to pose a threat to the driver, the vehicle or the other passenger(s).

Passengers and drivers in British Columbia are required to properly wear a seat belt. Each unrestrained occupant risks being faced with a violation ticket. Whistler Executive Transportation (WET) and its drivers cannot be held responsible for passengers neglect.

To ensure young passengers are properly restrained we provide child car seats upon request at no extra charge. It is the customer’s responsibility to inform Whistler Executive Transportation (WET) about any children travelling and provide information about age, height and weight.

Baggage allowance:
Each passenger is allowed one standard-size bag (50lbs / 23kg), one carry-on item plus one set of skis/snowboard. Additional and oversized baggage is subject to space. Please contact Whistler Executive Transportation (WET) if you travel with additional luggage or large and bulky items to discuss which vehicle size is appropriate for your group and if you ,ihjt need to add a cargo trailer to your booking.

Whistler Executive Transportation (WET) is not responsible for any loss or damage of baggage. WET reserves the right to not transport dangerous goods or luggage exceeding the maximum allowance per passenger/vehicle.

Privacy Policy

Update: October 2020.

Whistler Executive Transportation (WET) is dedicated to ensuring that your privacy is protected. In order to prevent unauthorized access or disclosure we are using technology with the most powerful and secure online experience possible.

In order to complete your booking or provide you with the information that you request, it will be necessary to ask for certain personal information such as your name and address, telephone number or email address.

Whistler Executive Transportation (WET) uses your private information for booking transfers and tours with WET or any of our third party suppliers. WET will also require a credit card to make a reservation online. WET does not share your private information with other organisations.

We will only call you in regards to follow-up on a past service or with regards to an upcoming service you have booked with us.
We may also use your information to send you emails with news, deals and promos. If you do not wish to receive newsletters from us feel free to contact us at any time to have your email address removed from our mailing list or simply unsubscribe at the bottom of the newsletter.


Cookie Policy

We use cookies from third-party vendors such as Google Analytics to allow tracking technologies to analyze and track user’s use of our website, determine the popularity of certain content and better understand online activity, in order to improve the customer experience, and for marketing purposes. By accessing the site www.whistlerexecutivetransportation.com you consent to the collection and use of non-personally identifiable information (e.g., hashed data, browser type, time and date, subject of advertisements clicked or scrolled over) by these third-party vendors. We do not transfer personal information to these parties. If you do not want any information to be collected and used by tracking technologies, you can use the options in your web browser to delete or manage any cookies that have been installed in the cookie folder of your browser by following the instructions provided by your particular browser manufacturer.

If you have any questions on our terms & conditions or privacy policy set out above, feel free to contact us at [email protected].